Warranty Against Defects
BLOCKIGHT
LIMITED WARRANTY AGAINST DEFECTS POLICY
This document sets the limited warranty against for certain products manufactured by Run GFX Illumination Pty Ltd ACN 643 981 248 (referred to in these terms and conditions as ‘the Company’, ‘we’, ‘us’, or ‘our’). A person who has purchased a product via https://blockight.com/ and will be referred to in this document as ‘you’ or ‘your’.
This Warranty Against Defects is part of the Terms of Sale for your product purchase. Separate service agreements may apply for repairs and maintenance.
1 AUSTRALIAN CONSUMER LAW DISCLAIMER
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
· to cancel your service contract with us; and
· to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
This warranty is in addition to your rights under the Australian Consumer Law.
2 PRODUCTS COVERED BY THIS WARRANTY
The following Blockight manufactured by us (Approved Models) are covered by this warranty:
· Blockight: BLK 01
This warranty applies to any Approved Models for three (2) years from the date you purchase an Approved Model and covers parts and labour required to remedy any defects in an Approved Model.
The warranty only applies to defects that were not caused by your failure to use an Approved Model in accordance with the manufacturer’s instructions, failure to take reasonable care of the relevant Approved Model, lack of maintenance or fair wear and tear
The warranty specifically excludes the following issues: Removal of the preloaded content.
4 HOW TO MAKE A CLAIM UNDER THIS WARRANTY
If, within three (2) years of the purchase date, you believe that an Approved Model you purchased is faulty, please contact us by using the email address provided in the header of this warranty document with full details of the fault (including images, if possible).
If we determine, in our absolute discretion:
(a) that the relevant Approved Model is faulty and covered by this warranty, we will provide you with a repair of the Approved Model at our cost; or
(b) that the relevant Approved Model is not faulty, or is faulty due to lack of maintenance, fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your warranty claim.
4.2 EXPENSES RELATED TO REPAIR
You will need to cover any travel expenses incurred by us related to the repair of an Approved Model under this warranty, if:
(a) you require that the repair be conducted within four (4) weeks (28 calendar days) after you contact us to remedy a defect in your Approved Model;
(b) You will need to cover any travel expenses incurred by us related to the repair of an Approved Model under this warranty, only if in-person servicing is required and the product cannot be shipped to us. This applies if:
(i) you require us to travel to perform repairs outside of a 100 KM radius from 520 Lawrence Hargrave Drive Wombarra, NSW, Australia; and
(ii) you require that the repair be conducted within four (4) weeks (28 calendar days) after you contact us to remedy a defect in your Approved Model.
In all other circumstances, any reasonable travel expenses we incur related to the repair of an Approved Model under this warranty will be borne by you and us equally. 50% of any such expenses will be invoiced by us to you and you must pay such invoices within 14 days of the invoice issue date.
You may be required to return the product to us at your cost for inspection. We will reimburse 50% of reasonable shipping costs upon receipt of your invoice. If you will need to travel to us or ship the Approved Model to effect repairs under this warranty document, you must seek our written approval before incurring any expenses in connection with such travel or shipping and agree that such expenses must be reasonable. We will not unreasonably withhold approval of such expenses and pay you 50% of the expenses within 14 days of you issuing an invoice to us for such expenses.
5 NO OTHER WARRANTIES
To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in this warranty document, or in written terms and conditions issued by us, are excluded.
6 LIABILITY
To the maximum extent permitted by law, we exclude any liability that may arise as a result of you pursuing a warranty claim in accordance with this warranty document.
This warranty document is governed by the laws of New South Wales, Australia.