Product Warranty Sheet

Run GFX Illumination Pty Ltd ACN 643 981 248 products are manufactured to high quality standards and are put through thorough tests and inspections before they are sold to you. As the buyer, in addition to your statutory rights and remedies, Run GFX Illumination warrants all its products that it sells directly to you (Products) against defective workmanship from the date of purchase by you for the Warranty Period specified below.

This Warranty Sheet sets out the terms of our warranty against defects. Our warranties are also subject to our Terms of Sale, available at https://blockight.com/.

Please note that this warranty against defects can only be relied on by a buyer who has purchased Products directly from us.

Return of Goods

We will only accept returns of your Product if:

(a)                  the Product is defective and you comply with the provisions of this Warranty Sheet and our Terms of Sale; or

(b)                  we agree in writing to accept return your Product.

Change of mind

We do not accept change of mind returns.

Defective Product Warranty

If you consider your Product to be defective, and the Warranty Period (defined below) has not expired in respect of:

(a)                  your Product; and

(b)                  the fault with your Product,

you should promptly notify us of this at the following email address: support@blockight.com

Your email to us must include:

(a)                  a full description of the fault (including images if possible); and

(b)                  your evidence of purchase of the Product directly from us (Product Receipt).

Stop using the Product

As soon as you realise that your Product may be defective, you must immediately stop using the Product.

 

Once We Receive Your Email

If we determine your Product may be defective, we will either:

(a)                  request you send the Product back to us, at your cost, for further inspection, including any accessories, manuals, documentation or registration shipped with the product (and you must do so if this is what we request); or

(b)                  visit the location where the product is located (‘Inspection Location’) for further inspection or to pick up the Product, at a reasonable time notified by us to you. Pick-up and inspection times are generally between 9am and 5pm, Monday to Friday. You must ensure someone attends the pick-up point at the date and time notified to you.

We reserve the right to further inspection before deeming your Product defective.

After Inspection - Warranty Doesn’t Apply

If we determine in our reasonable opinion that your Product is not defective, or if:

(a)                  an Exclusion applies (defined below) to your Product;

(b)                  the Product is defective due to:

(i)                    fair wear and tear, theft, misuse, or any attempt to adjust or dismantle the Product;

(ii)                   failure to use in accordance with the manufacturer’s instructions or other documentation provided with the Product; or

(iii)                  failure by you or any third party to take reasonable care of the Product;

(c)                  the Product has been taken outside Australia; or

(d)                  the Product has been serviced by any person other than someone authorised by us in writing to service the Product,

then we will, in respect of the Product:

(a)                  refuse your return;

(b)                  not issue a refund;

(c)                  if we or our personnel visited the Inspection Location to inspect the Product, leave the Product at the Inspection Location;

(d)                  if you sent the Product to us for inspection, then, at your election, either:

(i)                    send the Product back to you, at your cost (we reserve the right to require payment up front in respect of any delivery cost payable by you for sending a Product to us under this clause);

(ii)                   allow for the Product to be picked up by you, at a time and location approved in writing by us; or

(iii)                  keep or dispose of the Product.

After Inspection - Warranty Does Apply

If:

(a)                  we determine that your Product is faulty;

(b)                  we’ve received a Product Receipt in respect of your Product;

(c)                  the Product Receipt shows that you are the person who purchased the Product from us (this warranty is not transferable);

(d)                  no Exclusion applies to your Product; and

(e)                  you have complied with the provisions of this Warranty Sheet, and the Terms of Sale,

then we will either:

(a)                  credit you with the full amount paid for your Product (including shipping costs if you sent the Product to us for inspection) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request;

(b)                  replace the Product within a reasonable period, at no further cost to you, at a time and a location reasonably notified to you by us; or

(c)                  repair the Product within a reasonable period, at no further cost to you, at a time and a location reasonably notified to you by us.

If the problem with your Product is major, then you may choose which of the three actions above are taken. If the problem with your Product is not major, then we will choose which action to take.

If you are entitled to a refund under this Warranty Sheet and seek a refund for shipping the Product back to us for inspection, you must email us a receipt for this shipping cost at the email address above. We will not refund shipping costs without a receipt.

Guarantees at Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds

If you fail to comply with the provisions of this Warranty Sheet or the Terms of Sale in respect of your Product being the subject of a requested return, including defective products, we may, in our discretion, issue only a partial refund or no refund in respect of such Product, provided that nothing in this Warranty Sheet is intended to limit the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.

 

Exclusions
Product	Defect
Blockight BLK 01	Deletion of preloaded content

 

 

The Warranty Period will also include any additional period agreed between the parties in writing, and if we require payment for an extension, such extension is conditional on you fulfilling all your relevant payment obligations.

 

Other Company Details
Company Name	Run GFX Illumination Pty Ltd ACN 643 981 248